Privacy notice

Who we are

Telrics Limited, a company registered in England and Wales (company number and registered address to be confirmed), is the controller of your personal data. Contact: info@hubvocal.com.

What we collect

• Your name, work email address and, if you give it, your phone number.
• Your company name.
• What you tell us about your request: use case, expected call volume, phone line, conversation language and your message.
• Technical data: IP address and browser information (user agent), recorded together with your consent choices.

Why we use it and our lawful basis

• To reply to your request and discuss a possible contract with you. Lawful basis: steps taken at your request before entering into a contract (Article 6(1)(b)).
• To protect the form against spam and abuse, and to keep a record of the consents you gave. Lawful basis: our legitimate interests (Article 6(1)(f)).
• To send you emails about product updates and offers, only if you tick the optional box. Lawful basis: your consent (Article 6(1)(a)).

Who receives it

• Resend, our email provider, which sends the emails about your request.
• Our hosting provider, which runs the servers this site and our systems run on.

These providers act on our instructions under data processing agreements. We do not sell your data or share it with others for their own marketing.

International transfers

Some of our providers may process data outside the UK. Where that happens, we rely on UK adequacy regulations (including those covering the EU/EEA) or on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses (SCCs).

How long we keep it

Draft: we keep request data for 2 years after our last contact with you, then delete or anonymise it. We keep consent records for as long as we need them to show that consent was given or withdrawn.

Your rights

Under Articles 15 to 22 of the UK GDPR you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict how we use it;
• data portability;
• object to processing based on our legitimate interests, and to direct marketing at any time;
• not be subject to decisions based solely on automated processing that significantly affect you.

Where we rely on your consent, you can withdraw it at any time. This does not affect what we did before you withdrew it.

Call recordings

If an organization using HubVocal turns on call recording, the caller hears an announcement before the conversation starts. Recordings are kept for the period the organization sets (draft: 30 days by default) and then deleted automatically. You have the right to ask for a recording to be erased earlier.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

Marketing emails

We send marketing emails only if you have ticked the optional consent box, in line with the Privacy and Electronic Communications Regulations (PECR). Every marketing email has a link to unsubscribe, and you can also write to info@hubvocal.com. We record the date, version, IP address and browser information of your consent.

Contact

For any question about this notice or to exercise your rights, write to info@hubvocal.com.