KVKK information annex

Data controller

Telrics Limited, a company established in England and Wales (company number and address to be confirmed). Telrics Limited is established outside Türkiye. Registration status with VERBİS (the Data Controllers' Registry): to be confirmed. Contact: info@hubvocal.com.

Personal data we process

• Identity: your full name.
• Contact: your email address and, if you give it, your phone number.
• Company: the name of your company.
• Request content: use case, expected call volume, phone line, conversation language and your message.
• Technical data: IP address and browser information (user agent), recorded together with your consents.

Why we process it

• To reply to your request and understand your needs.
• To set up your account if we start working together.
• If you give separate consent: to send you product updates and offers by email.

Legal grounds

• Article 5(2)(c): processing is necessary for the establishment or performance of a contract (replying to your request, setting up your account).
• Article 5(2)(f): our legitimate interest (protection against spam, keeping proof of consents).
• Article 5(1): your explicit consent (marketing emails).

Transfer abroad

Because the data controller is in the United Kingdom, the data you send from Türkiye is transferred abroad. Emails about your request are sent through our email provider, Resend, whose servers may also be outside Türkiye. These transfers are carried out under Article 9 of the KVKK. We do not share your data with third parties for their own marketing.

How long we keep it

Draft: request data is kept for 2 years after our last contact, then deleted or anonymised. Consent records are kept for as long as they are needed to prove the consent.

Your rights

Under Article 11 of the KVKK you have the right to:

• learn whether your personal data is processed;
• request information about it if it is;
• learn the purpose of processing and whether the data is used for that purpose;
• know the third parties in Türkiye or abroad to whom it is transferred;
• ask for it to be corrected if it is incomplete or inaccurate;
• ask for it to be deleted or destroyed under the conditions of Article 7;
• ask for corrections and deletions to be passed on to the third parties it was transferred to;
• object to a result against you that arises solely from automated analysis;
• claim compensation if you suffer damage because of unlawful processing.

Send your requests to info@hubvocal.com. We reply within 30 days at the latest.

Call recordings

If an organization using HubVocal turns on call recording, the caller hears an announcement before the conversation starts. Recordings are kept for the period the organization sets (draft: 30 days by default) and then deleted automatically. You can ask for a recording to be deleted earlier under Article 11.

Consent to commercial electronic messages

By ticking the optional box in the contact form, I agree that Telrics Limited may send me commercial electronic messages about product updates, new features, campaigns and events by email, to the address I gave.

I can withdraw this consent at any time, free of charge, with the link in every email or by writing to info@hubvocal.com. Withdrawing does not affect messages sent before. The consent is recorded with its date, version, IP address and browser information.

This text is intended to meet Law No. 6563 on the Regulation of Electronic Commerce and the related regulation; where required, the consent may be registered with the Commercial Electronic Message Management System (İYS).